The Company

Dispute Resolution

Lasted Updated: Tuesday 17 November, 2009 *

If you are unhappy with products or services provided by Elliottician, or the conduct of its Directors, officers or staff, we want to know about it.

For the most part, our clients are very happy with our Staff, our Education and our End Products. But, we also understand that sometimes events unfold that may result in Elliottician falling short of your expectations. When this occurs, talk to us - not the world. Then, and only then, can we resolve your issue quickly.

Elliottician's core value is to uplift, serve, help and assist you. As such, you will not find us speaking ill of you or any other client. We have, in past, dismissed staff for speaking ill of our clients. That's how serious we are. And we expect the same respect from you.

This expectation is reflected in the Non-Disparagement clause of the Refined Elliott Trader Software Terms of Use and all Elliottician Educational Agreements.

Dispute Resolution / Non Disparagement
I agree that, if unhappy with the conduct, products or services provided by Elliottician, I will resolve the matter directly with Elliottician in accordance with their stated Dispute Resolution Policy.

I further agree that I will not engage in any conduct or communications (including but not limited to verbal, written, electronic, video or web based) that disparage, defame, slander or by any means intentionally directly or indirectly bring Elliottician, its products, services, directors, officers or staff into disrepute either publically or privately. I also agree that this commitment extends to, and is binding of any legal, birth, alias, or pseudo/pen name under which I may make such communications.

As you can see, we are serious about resolving disputes through appropriate means. And after all, it does make sense to talk to the only company that CAN resolve the issue. Agreed?

Elliottician staff want you to succeed, and as such, you will find them ready to serve you.

If you require assistance with our technology or education; Ask. We will do all we can to help you understand our technology and learn to use it effectively.

However, if the matter you are facing is more challenging, do the following:

Technology Licensing and General Functions:
For Technical and Licensing Issues, please create an online case that includes the detail of your problem. Your case will then be escalated to an appropriate Special Services team member with the required skills to resolve your issue as quickly.

Incivility
If you believe you have been treated unfairly or inappropriately by an Elliottician Staff member, Guest Presenter, Forum or Chat Moderator or member, please report the issue immediately to the Elliottician Clients Services Coordinator for an immediate assessment and appropriate action.

Non-Delivery of Product
All Elliottician products are delivered either electronically or by trackable delivery services such as FEDEX or USPS. In the event your purchased package has not arrived in a timely manner, please create a Non-Delivery Report. Be sure to include your purchase receipt number and/or RET software identification number.

Product/Service Not as Expected
If you have purchased a product or service from Elliottician which you believe does not meet the specifications of the promotional material, lodge a Return Case within the time frame specified in the purchased product's Return Policy. Where no specific timeframe is specified, lodgement must be made within 30 days of purchase.

Copyright and Intellectual Property
If you believe Elliottician has breached Copyright or your Intellectual Property rights, Contact Elliottician's CEO with the specific nature of the breach, detailing all occurrences of the breach and your legal claim of ownership.

Misleading Statements
If you believe Elliottician has made a statement which you believe to be misleading, contact Elliottician's Compliance Desk. Be sure to include a copy of the published statement. If the statement is deemed to be misleading or could possibly be seriously misunderstood, Elliottician will make a formal public retraction.

What happens After I Contact Elliottician?
A Client Services Officer or Managerial Staff member will be assigned to your case for review and resolution. In most cases, you will receive confirmation from the assigned officer within 24 hours of the initial lodgement. At that time, the Client Services Officer will ask for a detailed description of the issue.

The time required to amicably resolve an issue is subject to the nature of the dispute. However, throughout this review and settlement time, the assigned Elliottician staff member will be in constant contact to ensure you are kept updated on the progress of your claim.

Escalation
If at any time you are unsatisfied with the speed of service or proposed solution, you may request your case be escalated and reviewed by Elliottician Management. To escalate your case, send notice of your request to the assigned Client Service Officer. Once escalated, you will receive notification that your case has been assigned to a new Client Services Officer or Elliottician Management Personnel.

Design by Brand-ID

The Purpose of Elliottician is to continue refining the Elliott Wave Principle and to teach its successful application in forecasting the markets.

Risk Disclaimer: All trading involves risk. Leveraged trading has large potential rewards, but also large potential risk. Be aware and accept this risk before trading. Never trade with money you cannot afford to lose. All forecasting is based on statistics derived from past performance and past performance of any trading methodology is no guarantee of future results. No "safe" trading system has ever been devised and no one can guarantee profits or freedom from loss. No representation is being made that any account will achieve profits or losses similar to those discussed. There is no guarantee that, even with the best advice available, you will become a successful trader because not everyone has what it takes to be a successful trader. The trading strategies discussed may be unsuitable for you depending upon your specific investment objectives and financial position. You must make your own investment decisions in light of your own investment objectives, risk profile, and circumstances. Use independent advisors as you believe necessary. Therefore, the information provided herein is not intended to be specific advice as to whether you should engage in a particular trading strategy or buy, sell, or hold any financial product. Margin requirements, tax considerations, commissions, and other transaction costs may significantly affect the economic consequences of the trading strategies or transactions discussed and you should review such requirements with your own legal, tax and financial advisors. Before engaging in such trading activities, you should understand the nature and extent of your rights and obligations and be aware of the risks involved. All testimonials are unsolicited and are potentially non-representative of all clients. Your trading results may vary from those case studies detailed on the Elliottician website. Elliottician is not a broker or licensed investment advisor and therefore is not licensed to tailor general investment advice for individual traders. Your actions and the results of your actions in regard to anything you receive from Elliottician are entirely your own responsibility. Elliottician cannot and will not assume liability for any losses that may be incurred by the use of any information received from Elliottician. Any such liability is hereby expressly disclaimed.

Hypothetical Disclaimer: All results are considered to be Hypothetical unless otherwise specified: Hypothetical performance results have many inherent limitations. Unlike an actual performance record, simulated results do not represent actual trading. Also, since the trades have not actually been executed, the results may have under or over compensated for the impact, if any, of certain market factors, such as lack of liquidity. No representation is being made that any account will or is likely to achieve profits or losses similar to those shown. In fact, there are frequently sharp differences between hypothetical performance results and the actual results subsequently achieved by any particular trading program. Furthermore, only risk capital should be used for leveraged trading due to the high risk of loss involved. One of the limitations of hypothetical performance results is that they are generally prepared with the benefit of hindsight. In addition, hypothetical trading does not involve financial risk, and no hypothetical trading record can completely account for the impact of financial risk in actual trading. For example, the ability to withstand losses (and incur account drawdowns) or to adhere to a particular trading program in spite of trading loses are important issues which can also adversely affect actual trading results. There are numerous other factors related to the markets in general or to the implementation of any specific trading program, method or system, which cannot be completely taken into consideration with hypothetical performance results and will affect trading results and your P/L.